Privacy Policy – ViHi

1. Introduction

ViHi is a video-based hiring platform operated by Neosenth India Pvt. Ltd. (“Company,” “we,” “us,” or “our”). ViHi allows freelancers to showcase their work through video profiles and enables clients to discover and hire talent.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ViHi mobile application, website, or related services (collectively, the “Service”).

By using ViHi, you agree to the practices described in this Privacy Policy. If you do not agree with the policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

When you create an account or interact with the platform, we may collect the following information:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, bio and description, skills and experience, portfolio or external links
• Video Content: Video profiles, video introductions, video messages or media you upload
• Payment Information: If you purchase services or receive payments through the platform, billing details may be collected and processed through third-party payment providers. We do not store full credit card information on our servers.
• User Communications: Messages between users, customer support requests, feedback and survey responses

2.2 Information Collected Automatically

When you use the ViHi app, we may automatically collect certain information, including:

• Device Information: Device model, operating system version, unique device identifiers, mobile network information
• Usage Information: Features used, pages or screens viewed, time spent in the app, interaction events
• Log Information: IP address, date and time of access, referring pages or links

2.3 Permissions and Device Features

Depending on your device and how you use the app, ViHi may request access to certain device features, including:

• Camera: Used for recording and uploading video profiles or messages.
• Microphone: Used for recording audio within videos.
• Photo / Media Library: Used to upload videos or profile images from your device.
• Notifications: Used to send updates, messages, and activity alerts.

You can manage these permissions in your device settings.

3. How We Use Your Information

We use collected information to:

• Provide and operate the ViHi platform
• Create and manage user accounts
• Enable video-based freelancer discovery and hiring
• Facilitate communication between users
• Process payments and transactions
• Send service notifications and important updates
• Improve platform features and user experience
• Detect fraud, abuse, or security risks
• Comply with legal requirements

4. Video Content

4.1 Storage and Security

Videos uploaded to ViHi are stored using secure cloud infrastructure and protected with encryption and access control measures.

4.2 Visibility Controls

Users may control who can view their videos. Available visibility options may include:

• Public – visible to clients on the platform
• Private – visible only when applying to opportunities
• Unlisted – accessible only via direct link

Content shared publicly may be viewed or shared by other users.

4.3 Content Retention

Video content is stored while your account remains active.

If you delete your account:

• Video content is removed from active systems
• Permanent deletion typically occurs within 30 days
• Users may delete individual videos at any time.

5. How We Share Information

We may share information in the following circumstances:

• With Other Users: Profile information, portfolios, and videos may be visible to other users to enable hiring interactions.
• Service Providers: We may work with trusted service providers that help operate the platform, such as cloud hosting providers, payment processors, analytics providers, and customer support services. These partners are only allowed to process information on our behalf.
• Legal Compliance: We may disclose information if required to comply with legal obligations, respond to lawful government requests, or protect the rights, safety, or integrity of our platform.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, user information may be transferred as part of the business transaction.

We do not sell personal information to third parties.

6. Automated Matching

ViHi may use automated systems or algorithms to recommend freelancers or opportunities based on profile information, skills, and platform activity.

These systems are designed to assist discovery and do not make legally binding decisions.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide services to users
• Maintain accounts
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

When data is no longer required, it may be deleted or anonymized.

8. Security

We implement reasonable safeguards to protect user information, including:

• Encryption of data in transit and at rest
• Secure infrastructure and authentication systems
• Access controls for internal systems
• Monitoring and security assessments

Despite our efforts, no system can guarantee absolute security.

9. International Data Transfers

Your information may be processed in countries other than your own.

Where applicable, we take appropriate safeguards to ensure personal data remains protected during international transfers.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Accessing the data we hold about you
• Requesting correction of inaccurate data
• Requesting deletion of your data
• Objecting to certain types of processing
• Requesting a copy of your data

To request deletion of your account and associated data, visit our Delete Account page. Other requests can be submitted using the contact information below.

11. Children's Privacy

ViHi is intended for users 18 years of age or older.

We do not knowingly collect personal information from individuals under 18. If we learn that such information has been collected, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect service improvements or legal requirements.

If changes are significant, we may notify users through the app or email.

13. Contact Us

If you have questions about this Privacy Policy or your data, you can contact us at: